1.
How to send a purchase order |
You
can forward purchase orders compiling the on-line purchase
order form or sending an appropriate e-mail message
24h/24 for 365 days per year. The orders acceptance
system only recognizes as valid the purchase orders
that have been correctly compiled with all the informations
previewed from the mandatory fields in order to help
us in the punctual completion of the order. The orders
concerning unavailable goods, in all or part, are however
managed on sending a preventive communication to the
Customer. The reception of the purchase order in its
acceptance system does not engage the Supplier until
to when the same one has not sent the appropriate written
confirmation to the e-mail address inserted by the Customer.
The Customer accepts that the communications received
from the Supplier and inherent its orders are made by
e-mail or by telephone. |
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2.
Orders minimum amount |
We
don't deal purchase orders which amount is lower than
25 Euro/U.S. Dollars as a tutelage of our customers
that will however pay all the delivery costs for an
exiguous amount of ordered items. |
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3.
About on-line e-commerce agreements |
The
online purchase is a transaction at all, so it foresees
a purchase agreement which is composed by two parts:
The first is the purchase order form
that is usually a detailed e-mail message or an apposite
order form with agreement buttons and some required
fields;
The second is the order confirmation and acceptance
letter that the seller must send when he
receives the purchase order.
The agreement becomes only when the customer receives
the confirmation and acceptance letter which usually
comes as an e-mail message. This acceptance is the
only warranty for the customer of the transaction,
and it is also needed to grant some legal value to
the agreement.
To avoid from any trouble, the Customer must always
carefully verify all the trading
conditions, the privacy
clauses, the disclaimers
and all the contacts
to whom he can send his claims and questions.
(Extract of Dlgs. 185/99, 50/92, 74/92 and directive
97/7/CE). |
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4.
Unilateral cancellation of the purchase order |
The
Supplies reserves itself the right to unilaterally cancel
the purchase order, after advising the Customer, in
the following cases:
the Customer has not sent its order confirmation within
30 days from the date of the availability and count
message;
the Customer has not correctly made the payment within
30 days from the date of receipt of the availability
and count message or, however, from the date of its
order confirmation;
when, due to negligence or less of communications by
the Customer, the merchandise forcedly remains at the
Supplier for a period equal or grater to 30 days from
the date of the last communication. |