Domande & Risposte Più Frequenti ...
- How can I order ?
- Invoicing
- Customer service
- Which is the forwarding way available ?
- Which are delivery times of a product ?
- Destination of goods different from my address ?
- Is it possible to receive goods abroad ?
- Warrantees
- Defective products
- Offers
- Prices
- Transport
- Payments
- Deliveries
- Minimum order
- Partial forwardings
- Delivery times
- Force majeure
- Disputes
- Reserve of personal data “Act 675/96”
- How can I contact you ?

How Can I Order ?
Since we haven’t yet activate the virtual truck, to order a product it’s sufficient to fill in the form you find clicking on “To order”.
After sending your order, you will receive, by E-mail, our confirmation on which it’s specified the ordered goods with their relative prices, forwarding charges (that you can control clicking on “Forwarding charges”) and delivery times.

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Invoicing
At the forwarding we issue an invoice that includes forwarding charges; possible V.A.T. number or fiscal code must be communicated with order.

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Customer Service
Our aim is to offer you all our 3-generation experience in order to help you in making as best buy as possible. You can contact us writing an E-mail to the following address euromac@infinito.it, sending us a fax at +39.6233.16927, or phoning at +39.85.95448 or +39.85.95550 from Monday to Friday from 09:00 to 12:30.

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Which Is The Forwarding Way Available ?
COURIER:
It’s specially used to send encumbering goods (such as combined machines, planers, band saw machines, etc. …). It’s possible to see the cost of this type of forwarding looking through this page low
EXPRESS COURIER:
It’s used for goods that take little space (tools, electric tools, resawing machines, spare parts, accessories, etc. …).
AT CUSTOMER’S CARE:
If you want, you can even collect personally the ordered goods, coming at our centre in CITTA’ S. ANGELO (PE) - Italy, and paying at collecting according to what you settled at the order.

Payments
- When you collect by your means, cash or credit card
- Credit transfer or postal order
- By leasing

For amounts upto € 500,00 we ask you no advance payment

For amounts higher than € 500,00, together with our order confirmation, we ask you to send us an account of 20% (twentypercent) of the value of the bought order by credit transfer or postal order.

For the remaining amount we ask you to send it us by credit transfer or postal order as soon as we tell you the availibility of the ordered goods, or even by a financing or leasing (see forward) if the ordered goods are sent by courier; or, if you collect them by your means, you can pay the balance, besides cash, even by the following credit cards: VISA/MASTERCARD/AMERICAN EXPRESS/DINERS or BANCOMAT.

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Deliveries
Remember that deliveries by courier are made by roadway carriers.

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Minimum Order
The minimum value of the order is € 50,00 forwarding charges excluded.

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Partial Forwardings
Without opposite instructions, the seller is given the faculty to make partial deliveries, considering an only debit for forwarding charges.

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Delivery Times
The orders for products available in the warehouse are sent within 24 hours.

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Force Majeure
In case of force majeure or fortuitous case, we won’t be responsible for the customer for the delay or the non-execution of deliveries and we’ll have the right to cancel the contract in all or in part or suspend or defer its execution.

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Competence
For every controversy the Court of Pescara (Italy) is competent.

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Reserve of personal data “Act 675/96”
We inform:
The personal data are dealt for commercial purposes of direct sale, promotional, management, statistic ones, guardianship of the credit, by means of elaboration with pre-fixed criteria.
The customer is entitled to obtain, without delay, at care of the treatment’s owner EUROMAC PESCARA s.r.l.:
- The confirmation of the existence of personal data that regard him, and the communication, in intelligible form, of the same data and their origin, as well as of the logic on which the treatment is based;
- The cancellation, the transformation in anonymous form or the blocking of the data dealt in law violation;
- The bringing up to date and the correction, or, if he is interested, the integration of the data;
- The attestation that the operations – ref. to the items b) and c) – have been brought to knowledge of whom to

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How can I contact you ?

By Mail: EUROMAC PESCARA s.r.l.
C.da San Martino – 65013 CITTA’ S. ANGELO (PE) - Italy
Or
P.O. Box 45 – 65016 MONTESILVANO SPIAGGIA (PE) - Italy

By Phone: +39.85.95448 / +39.85.95550
Call from Monday to Saturday – 09:00 to 12:30

By Fax: +39.6233.16927 (always free for 24 hours)

By E-mail:
For orders: euromac@infinito.it
For technical advises: euromac@tiscalinet.it

Thank you for your attention
Bye-bye and … W the wood ! !

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Woodworking Machinery • Macchine Impianti per la Lavorazione del Legno • Machines pour le Travail du Bois

Tel. +39.85.95550 • Fax. +39.6233.16927 • E-Mail. euromac@infinito.it

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