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Article
2
The member undertakes in his/her
relations with guests to observe the following rules of behaviour and
contractual clauses, without prejudice to the existing sector norms which
regulate the operation of his/her accommodation facilities.
2a. The apartment is considered booked
for the period agreed with the guest when the member gives written
confirmation following the payment of a deposit by the guest. Should the
guest fail to pay the deposit within seven days of making the booking, the
said booking is considered null and void.
The amount required as a deposit shall
not exceed 50% of the price agreed for the holiday.
The member undertakes to reimburse the
deposit in the event that the guest cancels the booking in writing at
least thirty days before the date on which the holiday is due to begin. If
the cancellation is communicated after the said date, then the member is
authorised to keep the deposit.
2b. The balance of the amount agreed for
the period of the stay shall be paid by the guest upon his/her arrival.
The member, excluding the owner of the
Esercizio Alberghiero (Albergo, Albergo Garnì, R.T.A., Villaggio Albergo)
and the Affittacamere, has the right to ask, upon the handing over of the
apartment, for a guarantee deposit, not greater than 50% of the price
agreed for the stay, to cover any damage to the premises, the furnishings
and the amenities (utensils, equipment, linen, etc.)
The deposit shall be returned to the
guest upon his/her departure after the member has checked the premises and
the amenities.
The apartment and its contents shall be
handed over to the guest in a clean condition and, excepting the Esercizio
Alberghiero (Albergo, Albergo Garnì, R.T.A., Villaggio Albergo) and the
Affittacamere, at the end of the period of the stay shall be given back by
the guest cleaned and in the same condition in which it was handed over.
If this is not the case it is agreed that the costs of cleaning the
apartment and any repair work are to be paid by the guest who stayed there
and may be deducted from the guarantee deposit.
The keys shall be handed back by the
guest to the member upon the guest’s departure.
The member may, giving suitable advance
warning to the guest, carry out any necessary repair work in the event of
the non-functioning of any systems installed in the apartment which may
compromise the safety of the building or of the persons present in the
building.
2c. Upon the arrival of the guests the
member shall register the presence of said guests in accordance with the
laws in force and within the time stipulated by such laws.
The apartment shall be made available to
guests from 17.00 on the day of arrival and shall be vacated by 10.00 on
the day of departure in order to enable the apartment to be cleaned and
handed over to the next guest.
2d. The delayed occupancy of the
apartment does not give the guest the right to delay his/her departure
beyond the day agreed nor to be reimbursed for the period in which the
apartment was not occupied. In the same way, in the event of an early
departure, the guest shall not have the right to be reimbursed for the
period in which the apartment was not occupied.
In the event of a booking with payment of
a deposit, the member shall hold the apartment for the guest until 10.00
on the day following the agreed arrival date. Beyond this time, unless the
guest notifies the member of his/her delayed arrival, the member may rent
the apartment to another guest.
A booking not safeguarded by the payment
of a deposit is valid until 18.00 on the agreed day of arrival, unless the
guest notifies the member that he/she will arrive at a later time.
Article
3
The member undertakes to hand over to the
guest the apartment as it is described in the catalogue, fully furnished
and with the kitchen or kitchenette fully equipped with crockery, cutlery,
pans and all necessary utensils, as indicated in the Club membership file.
The member undertakes to guarantee at all
times during the year the minimum legal temperature of 20° C in the
apartment and hot water twenty-four hours a day.
In the bedrooms there must be a
sufficient number of blankets and pillows for all the persons occupying
the apartment.
Any amenities provided for the guest, as
indicated in the catalogue, are to be considered as included in the price
of the apartment declared in the price list.
Leaving aside the obligation of the
Esercizio Alberghiero (Albergo, Albergo Garnì, R.T.A., Villaggio Albergo)
and the Affittacamere, every other member undertakes to provide the bed
linen and towels necessary for the persons occupying the apartment. It is
agreed that the weekly price for the apartment includes the provision of
bed linen and towels.
Finally the member undertakes to
guarantee as included in the price the "comfort" amenities (to
reach the minimum score of four points) this being better specified in the
Club membership file.
The APT and the promoting Associations
shall be quickly informed of any changes in the "comfort"
amenities so that these bodies can update their information.
Article
4
For the entire duration of the catalogue
the member may not apply prices exceeding those prices declared in the
periodical price list.
For the Esercizio Alberghiero (Albergo,
Albergo Garnì, R.T.A., Villaggio Albergo), the C.A.V, the Affittacamere
and the Campeggio the prices indicated in the price list may not in any
case exceed the maximum prices declared in the prices table given to the
Servizio Turismo of the Province of Trento.
The prices must either expressly indicate
any additional costs or the formula "all inclusive".
The prices given include the following
items: cost or rent for the entire period agreed, electricity, gas,
heating, hot and cold water, linen, holiday tax and refuse tax as well as
any other amenity and/or service envisaged by the sector norms in force
for the Esercizio Alberghiero (Albergo, Albergo Garnì, R.T.A., Villaggio
Albergo) and the Affittacamere.
Should the member fail to update the
price list, as required by the APT, by the date agreed, the prices
indicated in the previous price list shall be applied.
The apartment is rented out to the number
of persons declared at the moment the booking is made. Any additional bed,
excluding those provided in the Esercizio Alberghiero and the
Affittacamere, and to a certain extent considering the possibilities
contained in the relative sector laws, a supplement may be applied which
in any event shall be lower than the price of a bed. The price of a bed is
obtained by dividing the cost of the apartment by the number of beds
declared in the price list. The provision of extra beds is not envisaged
for the Campeggio and the C.A.V.
Article
5
In order to enable the up-dated price
list to be published periodically with current prices and any special
offers for the various seasons, the member undertakes to give the APT
and/or the promoting Associations the up-dated price list with the
applicable prices for the period in question by the deadline which will be
established each time.
In the event that the member fails to
update his/her prices by the deadline, the APT reserves the right to
indicate in the new price list the prices declared by the member in the
previous price list.
Article
6
The member who follows this Code has the
right to display the logo designed by the APT to prove membership of the
Club in all written communication, and on all brochures, leaflets,
business cards, headed notepaper, etc.
The member is responsible for displaying
the Club logo inside and outside his/her accommodation facilities/block of
flats/home etc.
This Code, the catalogue and the price
list for the current season provided by the APT and/or promoting
Associations shall be displayed in the apartment and in a common area
accessible to everyone.
Article
7
Any dispute arising between Club members
and their guests with regard to a failure to apply this Code shall be
referred to a commission set up for the purposes of enforcing this Code.
The commission is composed of:
- 1 representative for apartments run as
a business (Esercizio Alberghiero, R.T.A., Affittacamere, C.A.V);
- 1 representative for private tourist
apartments;
- 1 representative chosen from the other
categories involved in the product Club;
- the director-general of the A.P.T. or
an official delegated by him/her;
- the manager of the Unione Commercio
Turismo e Attività of the Province of Trento or an official delegated by
him/her.
Article
8
While the jurisdiction granted to the
supervisory bodies identified by sector laws remains untouched, the
commission has the jurisdiction to take decisions in disputes which arise
in the event of complaints by clients regarding the non-fulfilment of the
regulations of this Code on the part of Club members.
The complaint, duly justified, must be
sent by registered post to "Club Comfort – Residence &
Appartamenti" c/o Azienda di Promozione Turistica del Trentino, Via
Romagnosi 11, 38100 Trento, Italy no later than ten days after the end of
the holiday, otherwise the complaint shall not be considered.
The commission shall take a decision on
the question within sixty days of receiving the complaint and the member
involved shall be notified in writing of the decision. Should the
commission deem the complaint to be justified, it may take the following
steps against the member: verbal warning, written warning, expulsion.
The commission shall expel a member from
the Club in the event of serious violations of the regulations contained
in this Code.
In any event the following constitute
serious violations which lead to expulsion:
the failure to comply with the
requirements of admission to the Club;
the application of prices exceeding those
declared in the price list;
the failure to respect bookings;
the provision of false information
regarding the member’s accommodation facilities and their various
amenities;
the claim to have "comfort"
amenities with a score of less than four points.
Article
9
For any provisions not expressly
envisaged here, refer to the Italian Civil Code and to the legal
provisions of the sector laws where applicable.
Member’s signature
________________
Dr. Mila Bertoldi of the legislative
Office of the "Unione Commercio e Turismo ed Attività di
Servizio" in Trento has collaborated in drawing up this Code of
Conduct
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